Terms And Conditions

Carpet Cleaners Watford Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Watford provides carpet, rug, upholstery and related cleaning services within its service area. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions, which form a legally binding agreement between you and Carpet Cleaners Watford.

If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual, business, tenant, landlord, managing agent or other party who requests and pays for the services.

Company means Carpet Cleaners Watford, the provider of cleaning services.

Services means carpet, rug, upholstery, mattress and other soft furnishing cleaning, stain removal, deodorising, and any additional cleaning services that the Company agrees to supply.

Premises means the property or location where the Services are to be carried out.

Technician means any employee, contractor or representative engaged by the Company to perform the Services.

Agreement means the contract between the Company and the Customer comprising these Terms and Conditions and the booking confirmation.

2. Scope of Services

The Company will provide the Services as described at the time of booking and confirmed in the booking confirmation. The precise scope, including the number of rooms, items, and any extras, will be agreed with the Customer before the work begins.

The Company reserves the right to decline work that is unsafe, unlawful, unsuitable for the equipment used, or beyond the reasonable expertise of the Technician. In such cases, any advance payments for unperformed work will be refunded for that portion only.

3. Booking Process

Bookings may be made by the Customer through the Company’s accepted communication channels. At the time of booking, the Customer must provide accurate details about the Premises, including access arrangements, parking availability, size and type of areas or items to be cleaned, and any special requirements.

The Company may request photographs, measurements or further information to provide an accurate quotation. Any quotation is based on the information provided by the Customer and is subject to change if that information is incomplete or inaccurate.

A booking is only confirmed when the Company issues a booking confirmation and, where required, receives a deposit or full payment as specified. Provisional bookings or quotations do not constitute a confirmed Agreement.

The Customer is responsible for ensuring that a person over 18 years of age is present at the Premises at the start and end of the appointment, unless otherwise agreed in advance.

4. Access, Parking and Preparation

The Customer must ensure that the Technician has safe, timely and unobstructed access to the Premises for the duration of the appointment. This includes providing any necessary entry codes, keys, or instructions in advance.

The Customer is responsible for providing or arranging suitable parking for the Technician’s vehicle as close to the Premises as reasonably possible. Any parking charges or permits required for the duration of the appointment will be payable by the Customer, and may be added to the final invoice.

Before the appointment, the Customer should remove small furniture, valuables, fragile items, personal possessions and breakables from the areas to be cleaned. The Company will not be responsible for moving heavy furniture, fragile items, electrical goods or personal belongings, unless expressly agreed in writing.

The Customer must inform the Company of any existing damage, stains, wear, or defects in carpets, rugs, upholstery, flooring or furnishings before work begins.

5. Pricing and Quotations

Prices are based on the information provided by the Customer, including the size and condition of areas or items to be cleaned, and the type of service requested. The Company reserves the right to revise the price if the actual conditions at the Premises differ significantly from those described or reasonably implied.

Any revised price will be discussed with the Customer before the work proceeds. If the Customer does not agree to the revised price, the Company may cancel the appointment, and any deposit relating to unperformed work will be refunded, less any reasonable travel or administrative costs incurred.

All prices are stated inclusive or exclusive of any applicable taxes as indicated at the time of quotation. If applicable taxes change between the date of booking and the date of service, the Company reserves the right to adjust the final charge accordingly.

6. Payments and Deposits

The Company may require a deposit to secure the booking, which will be specified at the time of quotation or confirmation. Deposits are normally deducted from the final invoice for the Services, subject to the cancellation terms set out in these conditions.

Unless otherwise agreed in writing, payment of the remaining balance is due immediately upon completion of the Services. The Company accepts the payment methods stated at the time of booking or in the booking confirmation.

For commercial and account customers, payment terms will be confirmed in writing. If no specific terms are agreed, payment is due within 14 days of the invoice date.

Where payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount, to suspend further services, and to take reasonable steps to recover the debt, including any recovery costs incurred.

7. Cancellations and Rescheduling

If the Customer wishes to cancel or reschedule a booking, they must provide as much notice as possible.

For cancellations or rescheduling made more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new appointment, at the Customer’s choice.

For cancellations or rescheduling made between 24 and 48 hours before the scheduled start time, the Company may retain part or all of the deposit to cover administrative and scheduling costs.

For cancellations, rescheduling, or failure to provide access to the Premises with less than 24 hours’ notice, the Company reserves the right to charge a late cancellation fee up to the full value of the booked Services.

The Company may cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, illness, vehicle breakdown, or equipment failure. In such cases, the Company will offer an alternative appointment. If the Customer does not accept a reasonable alternative, any deposit for unperformed work will be refunded.

8. Customer Obligations and Safety

The Customer must ensure that the Premises are safe and suitable for the provision of the Services. This includes, but is not limited to, ensuring that:

All areas to be cleaned are structurally sound and free from hazards such as loose floor coverings, exposed wiring, or unsafe stairways.

There is adequate lighting, ventilation and access to electricity and, where required, water.

Pets and children are kept away from work areas and equipment during and immediately after cleaning, as advised by the Technician.

The Customer must not request the Technician to undertake any work or use any products that may be unsafe, illegal, or contrary to the Technician’s training or the Company’s policies.

9. Results, Stains and Wear

The Company will use its professional skill and care and suitable cleaning methods to achieve the best results reasonably possible, taking into account the condition and age of the carpets, rugs, upholstery or other items.

The Customer acknowledges that:

Some stains, odours, wear, fading, and damage cannot be fully removed or reversed by cleaning.

Pre-existing damage, heavy soiling, and certain types of fibres or dyes may limit the results achievable.

Any timescales for drying are estimates only and may vary depending on ventilation, room temperature, humidity, and material type.

The Company does not guarantee complete stain or odour removal. Where the Technician believes that further cleaning may damage the item, the Technician may decline to attempt additional treatments.

10. Damage and Liability

The Company will exercise reasonable care in providing the Services. If damage to carpets, rugs, upholstery, furnishings or other property occurs as a direct result of the Company’s negligence, the Customer must inform the Company in writing as soon as reasonably practicable and in any event within 48 hours of completion of the Services.

The Company reserves the right to inspect and, where appropriate, arrange for repair or restoration by a qualified professional of its choosing. The Company’s liability will be limited to the reasonable cost of repair or replacement of the damaged item, taking into account age, condition and fair wear and tear.

The Company will not be liable for:

Any pre-existing damage, defects, stains, fading, shrinkage, loose threads, delamination, poor installation, or wear that becomes more visible after cleaning.

Damage or loss arising from inaccurate or incomplete information provided by the Customer, including undisclosed material types, prior treatments, or manufacturer recommendations.

Any indirect, consequential or economic loss, including loss of profit, loss of business, or loss of use of the Premises.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

11. Waste Regulations and Environmental Practices

The Company will handle and dispose of any waste generated during the provision of the Services in accordance with applicable waste management and environmental regulations.

Where practicable, solutions and residues will be disposed of via appropriate drainage systems at the Premises or removed by the Technician for proper disposal. The Customer agrees not to request or permit any disposal method that contravenes local waste or environmental requirements.

If the Services involve the removal of significant quantities of solid waste, contaminated materials or hazardous substances, additional charges may apply. The Company will inform the Customer if such charges are likely to arise, and the Customer may choose whether to proceed.

The Company aims to use products and methods that balance effectiveness with environmental responsibility. However, the Customer should inform the Company in advance of any allergies, sensitivities or environmental preferences so that appropriate products can be selected where possible.

12. Insurance

The Company maintains insurance cover appropriate to the nature of its Services. Details of cover are available on request. Insurance is subject to the terms, conditions and exclusions of the relevant policy, and any claim may be limited or declined in accordance with that policy.

13. Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the Services, they must raise the matter with the Technician at the time of the appointment where possible, so that immediate steps can be taken to address the concern.

If the issue cannot be resolved on site, the Customer should notify the Company in writing, providing full details, photographs where relevant, and the date of service. The Company will investigate and respond within a reasonable timeframe, and may arrange a revisit to inspect and, where appropriate, attempt to rectify the issue.

Any complaint relating to the standard of cleaning or alleged damage must be raised within 48 hours of the completion of the Services. Complaints raised after this period may not be accepted, as subsequent use, soiling or interference may make it difficult to establish the cause.

14. Use of Customer Data

The Company will collect and use personal data such as names, addresses and service details solely for the purposes of managing bookings, providing Services, handling payments, and communicating with the Customer.

The Company will take reasonable steps to keep such data secure and will only share it with third parties where necessary to deliver the Services, process payments, comply with legal obligations, or as otherwise agreed with the Customer.

15. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that particular Agreement, unless a change is required by law or regulatory authority.

The current version of the Terms and Conditions will be made available upon request.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes arising under or in connection with these Terms and Conditions or the provision of the Services.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

18. Entire Agreement

These Terms and Conditions, together with the booking confirmation and any written variations agreed between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any previous discussions, correspondence, or understandings.

By confirming a booking and allowing the Technician to commence work, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.